Who we are
MINAZ Transport and Logistics Ltd ("MINAZ", "we", "us" or "our") is responsible for the personal information described in this Privacy Policy.
Company Number: SC882408
5 South Charlotte Street
Edinburgh EH2 4AN
United Kingdom
Personal data we collect
The information we collect depends on how you interact with MINAZ.
Contact enquiries
When you contact us through our website, by email or by telephone, we may collect your name, company name, email address, telephone number, subject of enquiry and the contents of your message.
Freight quote requests
When requesting a quotation, we may also collect information relating to the proposed shipment, including collection and delivery locations, cargo description, weight, number of pallets, requested dates and other operational information you provide.
Carrier applications
If you apply to join the MINAZ Carrier Network, we may collect company and contact details, country, fleet size, vehicle types, preferred operating regions and other information you choose to provide about your transport capabilities.
My MINAZ customer portal
If you use My MINAZ, we process your authenticated email address and may make available freight requests, shipment references, route information, shipment milestones and transport documents associated with your account or verified email address.
Technical information
When you access our website, limited technical information may be processed automatically, such as IP address, browser information, device information, request logs and security-related data.
Please avoid submitting sensitive or special-category personal information unless it is genuinely necessary for your enquiry and we have requested it.
How we use personal data
We may use personal information to:
- respond to enquiries and communicate with you;
- prepare and assess freight quotations;
- plan and coordinate requested transport and logistics services;
- maintain records of communications, enquiries and commercial discussions;
- assess applications to join our carrier network and manage potential carrier relationships;
- provide and secure My MINAZ customer accounts, shipment information, tracking milestones and document access;
- operate, maintain and secure our website and systems;
- prevent misuse, fraud and security incidents;
- comply with legal, tax, accounting and regulatory obligations;
- establish, exercise or defend legal claims where necessary.
Legal basis for processing
Depending on the circumstances, we may process personal information on one or more of the following bases:
Where processing is necessary to respond to a request for a quotation, discuss a proposed service or perform a contract.
Where processing is reasonably necessary for running our business, communicating with customers, improving operations, maintaining records and protecting our systems.
Where information must be processed or retained to comply with applicable legal, accounting, tax or regulatory requirements.
Where consent is specifically requested for a particular activity and applicable law requires or permits us to rely on consent.
International data transfers
Some service providers or their infrastructure may process personal data outside the United Kingdom.
Where international transfers are subject to data-protection restrictions, we seek to use appropriate safeguards or another lawful transfer mechanism as required by applicable law.
Careers and receivable enquiries
When you apply for a job, we collect your name, contact details, application message and any CV you choose to provide. We use this information to review your application and communicate with you about the role. Applications and CVs are available to authorised MINAZ administrators and are not published on the website.
When you enquire about a receivable, we collect your name, contact details, company name if provided and message to respond to your enquiry and discuss a potential transaction. Public receivable listings display company information and details of the receivable. Enquiry contact details remain private.
These forms do not subscribe you to marketing. We record acknowledgement of this notice and use limited security data to prevent abusive submissions. We retain applications and enquiries only for as long as needed for their purpose and relevant legal or claims requirements. You may contact office@minaz.co.uk about access, correction or deletion of your information.
How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for any applicable legal, regulatory, accounting or claims requirements.
General enquiries and unsuccessful quote requests will normally be retained only for a reasonable period after the last meaningful communication.
Carrier applications, customer portal account records, shipment milestones and transport documents may be retained for as long as reasonably necessary to assess or manage the relevant commercial relationship, provide the requested service and meet applicable legal, accounting or claims requirements.
Where an enquiry results in a commercial relationship or transaction, relevant business records may be retained for up to six years or longer where required by law or reasonably necessary in connection with legal claims.
Security and technical logs are retained according to operational and security requirements and are deleted or anonymised when no longer required.
Your data protection rights
Depending on the circumstances and the legal basis used, you may have rights including:
- the right to access personal data we hold about you;
- the right to ask us to correct inaccurate or incomplete information;
- the right to request deletion of personal information in certain circumstances;
- the right to request restriction of processing;
- the right to object to certain processing based on legitimate interests;
- the right to data portability where applicable;
- the right to withdraw consent where processing is based on consent.
Where we process your personal data on the basis of legitimate interests, you may have the right to object to that processing.
To exercise your rights, contact us at office@minaz.co.uk.
Data security
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, accidental loss, misuse, disclosure or alteration.
No internet or electronic storage system can be guaranteed to be completely secure, and users should take appropriate care when transmitting information online.
Questions and complaints
If you have a concern about how we handle personal information, please contact us first so that we can investigate the matter.
You also have the right to raise a complaint with the UK Information Commissioner's Office (ICO).
INFORMATION COMMISSIONER'S OFFICE ↗Contact us
Questions about this Privacy Policy or our use of personal information can be sent to:
5 South Charlotte Street
Edinburgh EH2 4AN
United Kingdom
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our operations, technology or applicable requirements.
The latest version will be published on this page together with the date of the most recent update.